Does your phone really need a camera button?

Last winter was my first with a dog in NYC, and that meant walks, lots of cold walks. It didn't matter how cold or blizzard-like the conditions were, he still needed to go outside and me with him. This also made for some hilarious dog-romping-in-snow moments. Attempting to photograph these moments was an exercise in futility with my awkward touchscreen friendly gloves and a tiny red button.

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Building Trust in User Research

In November 2011, I attended a User Research Friday event, which introduced an idea that’s stuck with me since; the concept of trust in user research, specifically the need for a user to trust the researcher. It seems like such a basic thing but it has such a large impact. So why is trust so important for the researcher and user relationship, and how can we gain that trust?

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